The Support Agent handles every inbound customer question after the sale — job status, invoices, rescheduling, product questions — the moment it arrives, with a consistent on-brand response. Your team sees only what genuinely needs a human.
Job status and ETA enquiries Pulls live data from your job management tool to give accurate, real-time answers.
✓
Invoice and payment questions Sends invoice copies, payment links, and receipt confirmations automatically.
✓
Appointment confirmation and rescheduling Confirms booking details and handles simple reschedules within defined rules.
✓
Warranty and follow-up requests Routes service requests to the right queue with full job context attached.
✓
General product and service questions Answers FAQs trained into the knowledge base — no repetitive inbox queries.
What it escalates to you
→Formal complaints requiring management
→Requests outside defined parameters
→Complex technical queries beyond knowledge base
→High-value client situations needing personal attention
<60s
Post-sale response time
24/7
Coverage after hours
0
Routine queries to your team
100%
Enquiries captured and logged
FAQ
Common questions.
Integrated with your CRM and job management tool — when a customer asks about their job, the agent pulls current status directly from the live system and responds accurately.
Trained to respond with empathy and professionalism. Complex or high-emotion situations are flagged for human handling immediately, with full conversation context provided so nothing needs to be re-explained.
Monitors and responds across all configured channels: email, website chat, SMS, Facebook Messenger, and Instagram DMs. Responses are channel-appropriate in format and tone.
All conversations are logged in your unified inbox. You can review, override, or fine-tune responses at any time. The first 30 days include active monitoring and refinement.
Support Agent answers questions. Agentic Support takes actions — processing refunds, cancelling appointments, updating account details. Both can be deployed together for complete post-sale coverage.
Related products
Works well alongside these.
✅
Agentic Support
Goes beyond answering — takes action on customer requests within rules you define.